Return and Refund Policy

Last Updated: August 14, 2026

Thank you for shopping with Taylor Swift Merchandise at taylorswitf.com. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions for returns, exchanges, refunds, damaged items, and order issues.

If you have any questions about your order, contact us at info@taylorswitf.com.

1. Return Eligibility

We accept eligible returns when the item:

• Is returned within 30 days of delivery.

• Is unused, unworn, and unwashed.

• Is in its original condition.

• Includes original tags, labels, packaging, and accessories where applicable.

• Has not been damaged after delivery.

• Is accompanied by valid proof of purchase or an order number.

Items that do not meet these conditions may not qualify for a return unless required by applicable consumer law.

2. Starting a Return

To request a return, contact:

Email: info@taylorswitf.com

Please include:

• Your full name.

• Order number.

• Item you wish to return.

• Reason for the return.

• Photographs where the item is damaged, defective, or incorrect.

Please do not send a return without first contacting us and receiving return instructions.

Returns sent without authorization or to an incorrect address may be delayed or may not be accepted.

3. Return Shipping

Unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless:

• We shipped the incorrect item.

• The item arrived damaged or defective.

• Applicable law requires otherwise.

We recommend using a tracked shipping service when returning an item.

We are not responsible for returned packages lost in transit when the return shipment is arranged independently by the customer.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized merchandise.

• Made-to-order products.

• Gift cards.

• Digital products or downloadable content.

• Items marked as final sale.

• Items that have been worn, washed, used, altered, or damaged after delivery.

• Products returned without their original packaging, tags, or components where required.

• Certain hygiene-sensitive products once opened or used.

Where applicable law provides mandatory cancellation, return, or refund rights, those rights will continue to apply.

5. Limited-Edition and Collectible Merchandise

Certain limited-edition, collectible, signed, numbered, or special-release merchandise may be subject to additional return conditions.

Any specific restrictions will be stated on the relevant product page where applicable.

Products must be returned with all original packaging, certificates, inserts, accessories, and other components included with the original order.

6. Vinyl, CDs, Cassettes, and Media Products

Physical music products such as vinyl records, CDs, cassettes, and similar merchandise must be returned in their original condition.

Opened or used media products may not qualify for return unless they are defective or otherwise eligible under applicable consumer law.

Minor variations in packaging, color, pressing, artwork positioning, or manufacturing that do not materially affect the product may not necessarily be considered defects.

7. Damaged or Defective Items

If your order arrives damaged or defective, contact us as soon as reasonably possible at info@taylorswitf.com.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item.

• Photographs of the packaging.

• A photograph of the shipping label where relevant.

Once reviewed, we may offer an appropriate resolution such as:

• Replacement.

• Exchange.

• Refund.

• Partial refund where appropriate.

The resolution offered will depend on the circumstances and applicable consumer law.

8. Incorrect Items

If you receive a product different from the item you ordered, contact us at info@taylorswitf.com.

Please provide your order number and photographs of the item received.

If we confirm that the incorrect item was sent, we will provide instructions for resolving the issue and, where appropriate, arrange a replacement or refund.

9. Missing Items

If your order arrives with an item missing, contact us as soon as possible.

Please check your shipping confirmation first, as orders containing multiple products may occasionally be sent in separate packages.

If an item is confirmed as missing from your shipment, we will work to provide an appropriate resolution.

10. Exchanges

Where available, exchanges may be offered for eligible products, such as a different size or replacement for a defective item.

Exchange availability depends on stock.

If the requested replacement product is unavailable, we may offer a refund or another appropriate resolution.

For the fastest replacement in cases where a standard exchange is unavailable, you may be required to return the original item and place a new order.

11. Size-Related Returns

Customers are encouraged to review product descriptions and available sizing information before ordering.

If an item does not fit and otherwise meets our return conditions, it may be eligible for return within the applicable return period.

Return shipping costs for size-related or preference-based returns may be the customer's responsibility.

12. Refund Process

Once we receive and inspect your eligible return, we will notify you of the outcome.

If approved, the refund will normally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on:

• Your bank.

• Card provider.

• Payment processor.

• Original payment method.

After we process a refund, additional time may be required for the funds to appear in your account.

13. Original Shipping Charges

Original shipping fees are generally non-refundable for returns resulting from:

• Change of mind.

• Incorrect size selection.

• Preference changes.

• Accidental orders.

Where an order was incorrect, damaged, defective, or otherwise affected by an error for which we are responsible, shipping charges may be refunded where appropriate.

14. Partial Refunds

In certain circumstances, only a partial refund may be available, including when an item:

• Shows signs of use beyond what is reasonably necessary to inspect it.

• Is returned with missing components.

• Has damaged packaging that materially affects its resale or collectible value.

• Is returned in a condition different from when it was delivered.

Any deduction will be made only where permitted by applicable law.

15. Sale and Promotional Items

Sale or promotional products may generally be returned if they meet the standard return conditions unless the product is clearly identified as final sale.

Final-sale restrictions do not override any mandatory consumer rights available under applicable law.

16. Order Cancellations

If you wish to cancel an order, contact us immediately at:

info@taylorswitf.com

We will attempt to accommodate cancellation requests where possible.

However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

If cancellation is unavailable, you may need to receive the order and request a return in accordance with this policy.

17. Orders Returned to Sender

Packages may be returned to sender because of:

• Incorrect addresses.

• Incomplete addresses.

• Failed delivery attempts.

• Failure to collect the package.

• Refused delivery.

• Customs-related issues.

If your order is returned to us, contact info@taylorswitf.com.

Additional shipping charges may apply if reshipment is requested and the return resulted from incorrect information supplied by the customer.

18. Refused Deliveries

Refusing delivery does not automatically guarantee a refund.

Any refund will be considered after the package has been returned and inspected.

Applicable return shipping charges, customs fees, carrier fees, or other costs may be deducted where permitted by law and where those costs resulted from the customer's refusal of delivery.

19. International Returns

Customers returning orders internationally may be responsible for:

• Return postage.

• Customs documentation.

• Duties or taxes associated with the return.

• Other carrier or import-related charges.

Please contact us before sending an international return so we can provide appropriate instructions.

20. Refunds for Lost Packages

If tracking confirms that a shipment has been lost in transit, please contact us.

We may need to investigate the shipment with the carrier before determining the appropriate resolution.

If the package is confirmed as lost, we may provide a replacement or refund as appropriate.

21. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Check around your delivery location.

• Ask household members.

• Check with neighbors where appropriate.

• Contact your building reception or management.

• Contact the shipping carrier.

If the package remains missing, contact info@taylorswitf.com with your order number and tracking details so we can review the situation.

22. Fraudulent or Abusive Return Activity

We reserve the right, where permitted by law, to refuse returns or take appropriate action in cases involving suspected:

• Return fraud.

• False claims.

• Altered products.

• Repeated abuse of the return process.

• Unauthorized transactions.

This provision does not affect legitimate consumer rights.

23. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or reduce any mandatory rights you may have under applicable consumer-protection law.

Where local law provides stronger cancellation, return, replacement, repair, or refund rights, those legal rights will apply.

24. Changes to This Policy

We may update this Return and Refund Policy periodically to reflect changes in our business practices, procedures, or applicable requirements.

The latest version will be published on taylorswitf.com.

25. Contact Us

For return, exchange, refund, damaged item, or order-related questions, please contact:

Taylor Swift Merchandise
Website: taylorswitf.com
Email: info@taylorswitf.com